Manufacturer: Sommer (View all products by Unknown)
Model: Spezial (View all n/a reviews)
Category: Dressage Saddles
Purchase: After months of follow-up to both HOC and Sommer I still do not have a saddle. Took weeks to even get someone on the line to place the order. Beth is unreachable through email, text, phone etc. Sommer will not talk to the customer, just HOC. And they apparently only visit the post office once a week, even with known customer delays and dissatisfaction. Must be nice to just ignore your customers buying $5k saddles. Saddle has been done for 3 weeks and despite DAILY follow-up from my side, it has still not been shipped. Literally the WORST customer service for buying tack I have had anywhere. Can you imagine trying to get service for these saddles if you can't even buy one?? Go elsewhere - at least you'll actually get someone on the phone and a fitting.
Summary: Literally, would be easier to order over Amazon - goodness knows how much margin HOC is making for not even being able to process an order. I know of 2 other customers RIGHT NOW having an identical experience - this is systemic.
Author: Kristin Wagner
Usefulness Rating: 3 out of 5.
5 reader(s) voted.
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