Manufacturer: Tex Tan
Model: Ostrich Seat Barrel Saddle
Category: Barrel Saddles
Purchase: My daughter got this for Christmas Dec 2007 She picked it out in the store and beg for months for it. It was 1800.+
Likes: She loves the saddle - rode it everyday....until it broke
Dislikes: This saddle broke within the first week she had it. Tex tan sent parts to fix it and it was ok. Then after she had it 9 months the leather on the fender ripped, all the way thru (lucky she wasn't in a run). I took it back to the dealer and had it sent to Textan to repair(because they don't deal with customers)THEY HAVE HAD HER SADDLE SINCE 10/11/2008 AND IT IS 01/29/09 AND I HAVE YET TO GET IT BACK!!! I went to an attorney who called them for me to try to recover this saddle and he has spoken with them 4 times to no avail, They say they have a problem with the dealer---WELL WHY IS THAT MY PROBLEM...I BOUGHT THE SADDLE AND IT SHOULD BE UNDER WARRENTY!!! And what if they were out of business?? Now I am going to order another saddle because 5 months is long enough and I will not ever have another TEX TAN product!!!
Quality: Terrible, the leather was so thin on the fender and stirrups it tore!!
Summary: If I have any recourse against Tex Tan I would take it...but they have a saddle and I am not to sure I would trust it if I could recover it!! Never purchase any Tex Tan THEY DO NOT TAKE CARE OF THE CUSTOMER!!
Usefulness Rating: 0 out of 5.
1 reader(s) voted.
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