Manufacturer: Cashel (View all products by Cashel)
Model: Crusader Fly Mask Long Nose Without Ears (View all Crusader Fly Mask Long Nose Without Ears reviews)
Category: Fly Control
Purchase: After researching this item here and other places, I purchased this fly mask for the great reviews and paid approx. $27.00 at a local tack shop. I have a paint that has a bald face and needed the long coverage that the other fly masks didn't provide.
Likes: The flymask was easy to use with sturdy velcro straps. The length came down to her nostrils providing great coverage and she seemed very happy with it on. This was the first time she has worn a fly mask and did great. No head shaking, rubbing or other actions to try to get it off were seen.
Dislikes: The fly mask only lasted 5 days. After the first night, I went out to take it off for a little while and check it over. I noticed one 'string' of the nylon seemed not quite right but nothing was torn or out of place and put it back on. I checked it over each day, washed it according to instructions and it was still fine other than the one 'string'. On the 5th day, I went out to find the fly mask ripped in two pieces, right along the line of the 'faulty' string, not on the fabric/nylon seam. I called Cashel numerous times and left messages on their answering machine, emailed them twice, to see if they had ANY kind of warranty on this product. I NEVER RECEIVED any kind of response from them over a month of contacting them.
Quality: Mine was NOT quality construction. I am very upset about the price I paid and it didn't last a week. Maybe it was a dud, but the fact that I couldn't get ANY response from Cashel proves to me they don't provide any kind of customer service after the purchase. I am hoping this was the only 'dud', as others seem to like this product.
Summary: Purchase with caution...as it is a costly fly mask, and it may or may not last very long. Customer Service - none apparent. Might want to look into a different brand or make your own.
Usefulness Rating: 2.5 out of 5.
6 reader(s) voted.
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