Casa Dosa
Trainer
English Bridles
Manufacturer: Casa Dosa
Model: Trainer
Category: English Bridles
Purchase: I recently bought a Casa Dosa Paso Trainer Complete for $159 for use on a paso fino mare. It was used twice at the trainers and once at home. It included a headstall, bit holder and two sets of poly reins.
Likes: The unit was recommended by my mare's trainer and appeared to be solid and well built.
Dislikes: Unfortunately, I found the looks to be deceiving. The third time the headstall was on my mare it broke. I'm not sure exactly what happened. I had put on the headstall and tied the mare briefly while putting the bit on the bit holder. When I turned around, one side of the head stall had broken and the bucket and snap on the same side were twisted.
Quality: We have used English bridles with good leather for thirty years both at home and on the trail and have never had a problem, so I was surprised to see all this damage. I looked at the broken ends and found the leather to appear dry and paperish. The side buckets also did not seem sturdy.
Summary: I called Casa Dosa to ask whether they stood behind their product or whether the loss would be mine.
Casa Dosa was unwilling to replace what probably would have been a $15 piece of leather at their cost, so I have lost use of the headstall after about 10 minutes use at home.
Based on my experiences, I will never buy anything made from Casa Dosa again. Even if this particular piece of leather is the exception to the rule, their customer service ranks at the very bottom.
Rating: 1
Author: Disappointed Customer
Date: 0000-00-00
Usefulness Rating: 5 out of 5.
1 reader(s) voted.
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