Manufacturer: Schneider's (View all products by Schneider's Saddlery)
Model: Dura Mesh Neck Cover (View all Dura Mesh Neck Cover reviews)
Purchase: I purchased this on the Schneider's website on sale for about $30.
Likes: Textilene mesh, and the hardware seemed good.
Dislikes: It did not even come CLOSE to fitting at all. The cut is totally bizarre. WAY too long (and I have a very long necked horse!) The strap down by the chest is significantly too short - lacked several inches of being able to hook. The straps farther up the hood were way too big. I would have needed to cut several inches off of them to shorten them. The cover is unbelievably stiff and rigid. The textilene mesh is so tightly woven there is no airflow through it at all. I bought a fly sheet, this hood to match, and fly boots and NONE of it even came close to fitting any horse on my farm. The cuts on their clothing is so weird. I called customer service and of course they WON'T TAKE IT BACK because it was placed on a horse. The customer service rep. was RUDE when I told her the fly sheet, boots, and hood don't fit at ALL. She said "Did you actually MEASURE your horse?" I said, yes, she takes a size 76" and has taken a size 76" for 14 years." Yes, but did you actually go out there with a tape measure and MEASURE the horse yourself??????" YES!!!! YES I DID. I have 10 times in the last 14 years. This mare has probably 15 other blankets, sheets, and coolers, and she has always taken a 76" in everything except she takes a 74" in Weatherbeeta, and an 78" in Rambo. Everything else I own for her is a 76". Then she said "Well, that's your problem! Weatherbeetas and Rambos are sized totally different than our blankets and unless you actually MEASURE your horse, you don't know what to buy." UGH!!! Unbelievable. What an utterly terrible experience. I will never buy anything from Schneider's again. I should have known better than to switch away from SmartPak Equine. If you can't buy it at SmartPak, you don't need it.
Quality: Seemed good.
Summary: Everything turned out to be a bad experience from the product to the service.
Usefulness Rating: 2.5 out of 5.
6 reader(s) voted.
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