Manufacturer: WOW (View all products by WOW)
Model: Dressage (View all Dressage reviews)
Category: Dressage Saddles
Purchase: I bought this saddle through Kiah Equine in Australia - the Aussie distributors for the WOW saddle. It cost $4500 and took 8 weeks to get to me. The West Australian rep measured my horse and ordered the saddle for me.
Likes: Not much - Nice quality leather - although too soft and marks easy. Very nicely made. More than likely a good "concept" but that is about it.
Dislikes: This saddle was custom made and designed for my rather difficult to fit horse. Trouble is, it never fit. To the point of inflicting serious pain on my horse. Including a pinched nerve in her shoulder causing fluid lumps over her spine. According to Australian Consumer Law I was entitled to a refund or replacement. Kiah Equine refused to participate, and the customer service I received was positively appalling. I ended up accepting their offer of $3600 just to get the matter over and done with. I would and could never recommend anyone in Australia buy a WOW saddle. Customer service etc is fine IF you don't complain or have a problem. The Aus reps are inflexible and do not seem to have the required knowledge and skills to adequately fit, measure and order saddles.
Quality: Quality is good, I'm sure the construction is good. Saddle is only as good as the fitter.
Summary: An extremely expensive mistake. TERRIBLE customer service and sheer ignorance and arrogance. Aus reps are unable to properly fit saddles - they are not accredited saddle fitters. If I could give it a 0 I would.
Author: Extremely Dissatisfied
Usefulness Rating: 3.62162 out of 5.
37 reader(s) voted.
Custom Saddlery Steffen Peters Advantage Single Flap Dressage Saddles
double J Double J Pozzi Dressage Saddles
Freeform Treeless dressage Dressage Saddles
Thornhill Germania Klasse Saddle Dressage Saddles
Custom Saddlery Revolution Dressage Saddles
DK Saddlery Bond II and Freedom Dressage Saddles
Custom.Saddlery Revolution Revolution Dressage Saddles
Black Country Vinici X Monoflap Dressage Saddles
Zaldi dressage saddle Dressage Saddles
Kieffer Monarch dressage saddle Dressage Saddles
Erreplus Elena Dressage Saddles
Hermes Corlandus Dressage Saddles
County Connection Dressage Saddles
Karl Niedersuss Olympik Dressage Saddles
County Saddlery Fusion Dressage Saddles
Jeffries Elite Dressage Dressage Saddles
Philippe Fontaine by Stubben Orleans Junior Dressage, 16'' Dressage Saddles
Supra Synthetic Dressage Saddle Dressage Saddles
Henri De Rivel Pro Buffalo Dressage Saddles
Zaldi Sanjorge Dressage Saddles