Manufacturer: WOW (View all products by WOW)
Model: Dressage (View all Dressage reviews)
Category: Dressage Saddles
Purchase: I bought this saddle through Kiah Equine in Australia - the Aussie distributors for the WOW saddle. It cost $4500 and took 8 weeks to get to me. The West Australian rep measured my horse and ordered the saddle for me.
Likes: Not much - Nice quality leather - although too soft and marks easy. Very nicely made. More than likely a good "concept" but that is about it.
Dislikes: This saddle was custom made and designed for my rather difficult to fit horse. Trouble is, it never fit. To the point of inflicting serious pain on my horse. Including a pinched nerve in her shoulder causing fluid lumps over her spine. According to Australian Consumer Law I was entitled to a refund or replacement. Kiah Equine refused to participate, and the customer service I received was positively appalling. I ended up accepting their offer of $3600 just to get the matter over and done with. I would and could never recommend anyone in Australia buy a WOW saddle. Customer service etc is fine IF you don't complain or have a problem. The Aus reps are inflexible and do not seem to have the required knowledge and skills to adequately fit, measure and order saddles.
Quality: Quality is good, I'm sure the construction is good. Saddle is only as good as the fitter.
Summary: An extremely expensive mistake. TERRIBLE customer service and sheer ignorance and arrogance. Aus reps are unable to properly fit saddles - they are not accredited saddle fitters. If I could give it a 0 I would.
Author: Extremely Dissatisfied
Usefulness Rating: 3.47059 out of 5.
17 reader(s) voted.
Custom Saddlery Icon Flight Dressage Saddles
Collegiate 6521 / Monarch Dressage Saddles
Dixieland Saddlery Dixieland Butterfly Trail Saddle Dressage Saddles
Tudor Estate Dressage Saddle Dressage Saddles
Passier Dressage Saddle Corona Dressage Saddles
rocky creek hill flirt Dressage Saddles
County Saddlery Perfection saddle - New Zealand agent Dressage Saddles
Prestige 2000D Dressage Saddles
Passier Corona Dressage Saddles
Exselle Exselle Square Raised Bridle and Reins Dressage Saddles
Passier Sirius Dressage Saddles
Black Country Vinici Dressage Saddles
Otto schumacher Profi exklusif Dressage Saddles
Schleese Wave Dressage Saddles
Prestige United Elastic Dressage Saddles
Wintec Isabell CAIR Dressage Saddles
Wintec Dressage Pro Dressage Saddles
Bates Innova Standard Contour Block Dressage Saddles
County Competitor Dressage Saddles
Wintec Pro w/Cair Dressage Saddles