Manufacturer: Platinum Performance
Category: Horse Health and Well Being
Purchase: I purchased this from the company and paid $134.00 for a 10 pound bucket. My horse was currently on the Platinum Performance and I was trying to consolidate his joint supplement in to an all in one product.
Likes: I really liked the idea of adding his joint supplement to what he already liked in the Platinum Performance. Platinum is known to be the best product out there and I thought I could try their joint supplement to see if it would help control his hoof pain when he had flair ups from a bone cyst on his navicular. Their customer service was great and I got my product within a few days.
Dislikes: I was disappointed that I couldn't get my horse to eat it. The product it self looks just like the regular platinum but it has a really strong odor about it that backed my horse away from it immediately. I tried wetting his food, mixing it with other things but he would only eat around it or not at all. This is a horse that never passes up his grain. I even tried it on a second horse and she turned her nose up at it. I must mention the cost, 58 servings which is one scoop runs $2.31 a day. But when you compare the cost of a joint supplement and a good all round vitamin supplement you come out even. With that said, I couldn't afford to keep feeding it if he wouldn't eat it.
Quality: This is a granular product with a very STRONG odor/smell. Easy to measure, came with the usual scoop, but I was unable to cover up the odor.
Summary: I give the Platinum customer service a 5 star rating. When I called to see if I could send it back for a refund they said "no" just keep it and we'll credit your account, which they did with in a few minutes! Wow, that is what I call great service. I could give the product a 3 and the customer service a 5. The customer service rep said that their Research & Development folks were working on the odor issue and would be coming out with a product with a better smell and she said she'd send me a couple of free samples to try. Platinum will do that on their products which I should have done first, but I thought since he really liked the Platinum Performance there would be no problem. I'm sure it probably works just fine it the horse eats it. I'm looking forward to seeing their improved product when it comes out.
Usefulness Rating: 2.83333 out of 5.
6 reader(s) voted.
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