Manufacturer: Dixieland Gaited Saddles (View all products by Dixieland Gaited Saddles)
Model: Butterfly Skirt (View all Butterfly Skirt reviews)
Category: Trail Saddles
Purchase: I did extensive research in the process of purchasing my new trail saddle. I wanted to make sure it was a perfect fit for my Missouri Foxtrotter and for me. I also wanted one that was beautifully styled. I found Dixland Gaited Saddles on the internet and was impressed with the many glowing customer reviews and most of all the ability to fit the saddle to my horse by using their different tree sizers that you can "check out" and with Cynthia's help via photographs of each from many angles help determine the right tree for you horse based on their confirmation. The saddle was a wonderful value and I paid around $1500 which included a premium wool felt pad.
Likes: This is a long story, but I ordered a saddle that came in in only about 2 1/2 weeks and it was beautiful, but I made a miscalculation as to how big the seat should have been for me as it was too small for me and therefore not comfortable, but it fit my horse wonderfully. Cynthia could not have been more helpful. It was determined that I needed a new saddle made with a size larger seat and some modifications to the seat depth. She was very concerned that I be happy with my purchase and agreed to take the original saddle back crediting me full purchase price and make me a new one. All I had to do was pay to ship the original back. All I can say is it is RARE to find a business that will go that kind of extra mile on an item that is as costly as a custom made saddle. I was so impressed that I ordered the matching headstall and breast color to go with the second saddle. This time everything was perfect. Fit's the horse, fits me and it's gorgeous! I'm ecstatic!
Dislikes: In all honesty there isn't anything I don't like about this saddle. I guess if I have to be nit-picky it's that they sent me a long enough cinch strap to have the option of three-way rigging that I probably will never use, so all I have to do it trim the length of the cinch strap which I will do when I'm completely sure I want to do that. To be fair I'm pretty sure I asked them to send it with the longer cinch strap. I guess it might be good to think about a saddle loan out program to avoid the seat size problem I experienced, but it would sure cost you quite a bit of shipping.
Quality: This saddle has been put together by an expert leather smith! The company has Amish saddle makers and they are craftsmen superb. It is quality in every sense of the word.
Summary: My experience working with Cything Wright and Dixieland Gaited Saddles has in ever way been excellent. I know that I was somewhat a challenge as a customer, but Cynthia was concerned as I was that I be completely satisfied with my saddle investment and her actions proved that. I am also a woman who owns and runs a small business and my first priority is customer service. Cynthia's first priority is the same even to the point where she was willing to make me a new saddle knowing their first would have to be sold as used an have to be sold at a discount. I will promote and refer business to her anytime there is an opportunity.
Usefulness Rating: 2.77778 out of 5.
9 reader(s) voted.
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