Model: Venus K
Category: Dressage Saddles
Purchase: I bought the saddle from a local dealer for 2400 GBP.
Likes: I loved the softness of the saddle and it's quality - however I think that the softness may also work against the saddle in the future as the leather seems to be extremely thin.
Dislikes: CUSTOMER SERVICE! I'm in sales and trust me, with such a customer service I would be living under the bridge!!!
When buying this saddle I asked when it's going to be shipped to me as I had plans for a trainings month with a top dressage trainer in Germany and I really wanted this saddle to be ready before my departure. The local dealer told me that normally it takes 8 weeks, but she can give me a saddle she ordered earlier and the saddle will be with me within 2 weeks. After two weeks I called the lady and asked if the saddle is ready, she told me that it was going to be ready within next week. After such guarantee I decided to sell my current dressage saddle. I called the rep again after a week, and was told that the saddle is going to be shipped "very soon" and that "for sure I will have the saddle before the departure". I called the rep again after a week and been told that THERE IS NO CHANCE THAT I GET THE SADDLE BEFORE 8 WEEKS ....... what is more I was told that no one ever promised me the saddle earlier. I was speechless. I asked what should I do now as I sold my current saddle hoping to get this one - the answer left me speechless again "not my business" ... I thought that I'm dealing with a serious salesman, but I must have been mistaken.
Quality: Deep seat, quite big, supportive knee rolls, good leather quality.
Summary: Please save every agreement on paper or even record the phone calls cause some of the Prestige reps seems to change their minds very lightly!!!
Usefulness Rating: 1.66667 out of 5.
3 reader(s) voted.
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