Manufacturer: Balance International/ Frank Baines saddlery
Model: Zenith GPJ
Category: Jumping Saddles
Likes: Beautiful saddle with good quality leather. Generally excellent quality. Very comfortable to use which only got better with age.
Dislikes: The stirrup bar quality; after 41/2 years I noticed some dents on the stirrup bars. When I enquired from Balance International and Frank Baines saddlery I was informed, by the latter, that they may not be safe and I should replace them! It was assumed that the marks were made from the stirrup leather buckle rubbing. I would like to add that the saddle was only used normally a couple of times per week for just over 4 years. Balance international were not interested in my problem and made no effort to investigate it, let alone help solve it. I had less than no customer service. They took over a week to respond to my first enquiry and have since ignored my complaint letters.
Quality: Great leather but poor quality of stirrup bar. To only last 41/2 years cannot be considered reasonable wear for a good quality saddle only used 3 or 4 times per week.
Summary: Great leather and saddle but extremely poor stirrup bar quality and customer service. I could bring myself to buy another saddle from Balance International due to lack of customer service.
Usefulness Rating: 2.25 out of 5.
4 reader(s) voted.
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