Horse Tack Review

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two horse tack
bridle -better than biothane
Western Bridles

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Manufacturer: two horse tack (View all products by Unknown)

Model: bridle -better than biothane (View all n/a reviews)

Category: Western Bridles

Purchase: i ordered a custom bridle for my mammoth donkey. the website said they did custom work. there were different pictures and different options.

Likes: they offered biothane, beta and something called 'better than beta'. the pictures were really nice, the choices on the website looked really good, when the material arrived it was beautiful material

Dislikes: i gave details about what i needed and wanted. i called and spoke to someone so i would know how to order. i sent measurements and then a picture showing how measured in clear, detailed color. what i recieved was wrong in every piece. the crown piece hook was backwards( hooked on off side, not near side), the throat latch buckle was the same( hooked on off side). measurements were all wrong . they sent the wrong cheek pieces ( not the ones showed for the mule bridle shown on the website). there was a piece missing per the picture.

Quality: actual construction was very nice other than pieces sewn on wrong side

Summary: i emailed at first think. explain what was wrong. they wanted pictures, so i sent them. i emailed some questions after they said they would redo the bridle. took time and back and forth emails, trying to get answers. i couldn't get the answers i needed in the emails.( they would answer some questions but not others). i finally got them on the phone and i thought everything was good. they said it would be quick cause i had paid for expedited service. a week or so later i recieved the original bridle ( with backwards pieces and every pieces incorrect) in the mail. i think it took 2 tries to get a hold of them. i was upset obviously. this was now at least 3 weeks since i started the process and i was nowhere and had no bridle fir my girl. they offered a refund, and asked me to send back the incorrect bridle ( they sent a shipping label)

Rating: 1

Author: b gallatin

Date: 2020-10-12

Usefulness Rating: 0 out of 5.
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