Manufacturer: Mac rider (View all products by Unknown)
Model: Olympic model (View all n/a reviews)
Category: Dressage Saddles
Likes: Beautiful, nice leather
Dislikes: Didn’t fit me or my horses at all. Literally caused me bruises and sores.
Summary: I spent $5100 on a supposed “custom saddle” . When I finally received it it was absolutely horrid to ride in. This 18 in saddle fit like a 17in. I came so high up in front that after I rode on it for 30 minutes I was literally bruised and bloody from it hitting me so badly in the pubic bone. I was literally crying not only from the pain but from being so upset from my dream saddle turning out to be a nightmare. Not only could I literally not ride in it but it fit my horses really strange and sat way above them. My horses didn’t like it the panels were overstuffed and hard. When I explained my issue to Hennrieta she kept saying it needed to break in. I have ridden for many years and have never really needed to “break in a new dressage saddle”. It was going to break me long before I could break it in. I told Hennrieta that I think there was a mistake this saddles feels like it was made for someone else or there was a mistake at the factory. She never took measurements of me or my horses for the saddle and said to “just trust her” she has done this so long she doesn’t need to take measurements. And of course that should have been my first red flag. She did not at all care about my concerns but only selling me a saddle. She took zero accountability for this issues and came out once to try and make it better but I told her how are you going to make the seat bigger and the twist from digging into my crotch. Of course her coming out did not fix anything and told me I signed the papers so it was mine and if I didn’t like it I could sell it on my own, or trade it in for a used demo saddle in a 17.5 in seat😳. Ahh hello did I not just tell you your 18 in seat is too small. I’m 6’1!!! Even my coach that is an Olympic rider said it didn’t fit me or the horse. And couldn’t believe how bad Hennrieta was to listen to me or help me. Mac rider eventually would offer me $3400 for my brand new “custom” saddle. I tried to sell it on my own, no one wanted it or could sit in it. I went to take it to a consignment store and there was a ton of them their looking almost brand new. The owner of the store she has heard the same story many times about the Mac rider saddles. They hold such poor value that the Mac Rider themselves will buy it back for a fraction of the cost. Used no one will buy them. Of course I found out after I went through this hell, Hennrieta has done this to many people and that she is quite terrible to deal with. Which I can now vouch for. She wouldn’t answer my texts any more and made her husband deal with me, and they tried to ignore me. But I was not going to just get ran over. I’m sorry but when I work my ass of to buy something I have waited my whole life for, which was the ability to buy my own custom dream saddle for me and my mare and then this happens really is disheartening . What happened the days of customer satisfaction, honesty and integrity. Or caring and listening to your customers. All which never happened with MacRider. I have never been one to write bad review or vent on social media, in fact this may be the only bad review I think I have ever written. But I don’t want to see other riders that work so hard for their money to go buy their dream saddle just to be taken advantage of. This was a horrible experience through and through. I eventually had to accept the $3400 they offered me and give it back because I needed the money so bad to buy a saddle that actually fits. Now I can only afford a used one. My coach rides in Sommer and it is honestly the best thing I ever sat in. Even the used ones are so comfy and my horses love them. If only I knew sooner. There’s my rant but I really hope this gives some perspective to people looking at this company. I had very high hopes for them and I wanted a long term relationship. When I work with any saddle company I need to believe in them so I can help clients buy good saddles and my horses be at their best. But ethically I would rather lose almost $2000 then stand behind a company that does not care about its customers. I am sure there are people that would disagree. I happy that there happy. I can only speak for myself and this is what I experienced.
Usefulness Rating: 0 out of 5.
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