Horse Tack Review

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Jumping Saddles

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Manufacturer: CWD (View all products by Unknown)

Model: 2GS (View all n/a reviews)

Category: Jumping Saddles

Purchase: I purchased a 2021 CWD 2G Saddle from a rep. The total final invoice for this saddle was around $9k.

Likes: The saddle is beautiful. Yes, the full buffalo leather of my 2021 CWD 2G Saddle is grippy; heck, it even sparkles.

Dislikes: It doesn’t fit my my horse and I argue, never did from the moment it arrived. No measurements were ever taken for what was supposed to be a custom, "made-to-measure" saddle. When I FINALLY was able to get a response from the company, the Manager said my horse’s body had changed. I said, "Well, let’s see. Can we pull the measurements?" He admitted in writing that they don’t actually take any measurements for their “Made-to-Measure” saddles. They decide what to order based on… wait for it… WATCHING. Yes folks, straight from the mouth of the Manager of all the reps the US and Canada, they don’t measure. They “just decided to do things differently.” They go by “Watching what happens… IN MOTION.” (Yes, these are actual quotes).

Quality: Utterly stunning. I got the full buffalo with the leather covered kevlar carbon fiber tree. It even smells amazing.

Summary: If anyone out there is considering purchasing one of the saddles “custom,” be sure that you have the opportunity to FULLY read their Terms and Conditions of Sale! I can’t stress this enough. Their TCS is one of the worst I’ve ever seen from a company; in fact, it is downright customer abuse. The TCS requires that any legal action be brought in the state in FL. However, after endeavoring to file a lawsuit against CWD-USA, I discovered that the corporation is no longer active in Florida. I’m taking the time to put this out there in hopes of saving others from this horrible experience with this brand. If anyone purchased one of these saddles and it does not fit your horse, I strongly suggest reaching out to the State Consumer Protection Agency in the state in which you purchased the saddle.

Rating: 2

Author: Julie Jensen

Date: 2021-09-01

Usefulness Rating: 5 out of 5.
2 reader(s) voted.

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