Manufacturer: Der Dau (View all products by DerDau)
Model: Custom Boots (View all Custom Boots reviews)
Category: English Chaps/Boots/Helmets
Purchase: I went to the company booth, in Wellington, FL to be measured. This company was suggested by another boot supplier, who imports custom boots from Germany. He felt the back and forth shipping, due to different leg sizes, would be better handled in this country, face to face. Due to the desire to have them fitted "face to face" upon arrival, I paid the very expensive 3 week expedite fees. That was suggested, because it would allow the professionals to fit them before the Wellington booth shut down for the season. The total bill was $1790+ which was paid in full at the time of placing the order.
Likes: I never saw them.
Dislikes: What I didn't like was prepaying full price plus an expedite fee, to wait for the boots till the arrival date, to be told they weren't there when I called for a fitting appointment. I then had to repeatedly call the company to ask where they were; no one in authority or with any knowledge of where the boots were returned my calls. The Wellington booth had closed by the time the CEO finally returned my call, saying there were production issues. This seemed obvious. After ten more days of being put off, and after repeated promises of returning my calls by the company CEO, he told me that they weren't capable of making them. Since he was the individual who did the measuring, assured me it could be done, and took my money, including expedite fees, I found this unacceptable.
Quality: Unknown, since they were not made.
Summary: I would not choose to do business with a company where "buyer beware" is the most appropriate slogan.
Author: Dinah Rojek
Usefulness Rating: 2.85714 out of 5.
7 reader(s) voted.
Toggi Rundel Country Boot English Chaps/Boots/Helmets
Soless Visor Soless Helmet Visor English Chaps/Boots/Helmets
Ariat Monaco English Chaps/Boots/Helmets
Ariat Heritage Compass Waterproof Field Boot English Chaps/Boots/Helmets
Tipperary Sportage II Helmet English Chaps/Boots/Helmets
Der Dau Custom Dress Boots English Chaps/Boots/Helmets
Dehner Custom dress boots English Chaps/Boots/Helmets
Blundstone Paddock boots English Chaps/Boots/Helmets
Grand Prix Prestige Zip up Paddock Boots English Chaps/Boots/Helmets
Charles Owen Wellington English Chaps/Boots/Helmets
Ovation Deluxe Schooler Helmet English Chaps/Boots/Helmets
Ovation Euro Continentail LTD Field Boot English Chaps/Boots/Helmets
Ariat Heritage Contour Zip Field Boots English Chaps/Boots/Helmets
Mountain Horse Supreme Field Boot English Chaps/Boots/Helmets
Tucci Galileo (off the rack) English Chaps/Boots/Helmets
Mountain Horse Supreme Field Boots English Chaps/Boots/Helmets
Ariat Performer zip up paddock boot English Chaps/Boots/Helmets
International Riding Helmets Equi-Lite DFS Helmet English Chaps/Boots/Helmets
Tedstep Donatello English Chaps/Boots/Helmets
Dublin Synthetic Half Chaps English Chaps/Boots/Helmets