Manufacturer: Der Dau (View all products by Der Dau Riding Boots)
Model: Custom Boots (View all Custom Boots reviews)
Category: English Chaps/Boots/Helmets
Purchase: I went to the company booth, in Wellington, FL to be measured. This company was suggested by another boot supplier, who imports custom boots from Germany. He felt the back and forth shipping, due to different leg sizes, would be better handled in this country, face to face. Due to the desire to have them fitted "face to face" upon arrival, I paid the very expensive 3 week expedite fees. That was suggested, because it would allow the professionals to fit them before the Wellington booth shut down for the season. The total bill was $1790+ which was paid in full at the time of placing the order.
Likes: I never saw them.
Dislikes: What I didn't like was prepaying full price plus an expedite fee, to wait for the boots till the arrival date, to be told they weren't there when I called for a fitting appointment. I then had to repeatedly call the company to ask where they were; no one in authority or with any knowledge of where the boots were returned my calls. The Wellington booth had closed by the time the CEO finally returned my call, saying there were production issues. This seemed obvious. After ten more days of being put off, and after repeated promises of returning my calls by the company CEO, he told me that they weren't capable of making them. Since he was the individual who did the measuring, assured me it could be done, and took my money, including expedite fees, I found this unacceptable.
Quality: Unknown, since they were not made.
Summary: I would not choose to do business with a company where "buyer beware" is the most appropriate slogan.
Author: Dinah Rojek
Usefulness Rating: 2 out of 5.
4 reader(s) voted.
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