Manufacturer: DK Saddlery (View all products by DK Saddlery)
Model: Freedom (View all Freedom reviews)
Category: Dressage Saddles
Purchase: Purchased this saddle from the local rep. It cost around $5K.
Likes: Leather and craftsmanship is beautiful. I believe that Regal Saddlery makes these for DK.
Dislikes: HATE the air panels, plus there is absolutely no service or support if an adjustment is needed. The rep in California and company owner were downright rude. Keep in mind that although this is a custom, expensive saddle you will not get any customer service after the sale.
Quality: Leather is superb. We had a major problem though - the metal plate at the front of the saddle tree broke in half, likely a metal failure. I don't blame the saddle maker, these things happen. What I didn't like was how difficult it was to get this repair made under warranty. Totally unacceptable.
Summary: I won't deal with this company again, although I would consider buying direct from Regal Saddlery in Canada (the saddle maker under contract to DK). The leather and craftsmanship is beautiful.
Usefulness Rating: 2.42857 out of 5.
7 reader(s) voted.
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