Manufacturer: Mikmar Bit Co. (View all products by Mikmar Bit Co.)
Model: Training Bit (View all Training Bit reviews)
Category: Training Equipment
Purchase: I bought a training bit and head stall from Dan at Mikmar. I paid $240.00 for the set.
Likes: The head stall was nice.
Dislikes: I bought the bi-centennial bit and head stall from the owner of Mikmar,Dan, 4 years ago. I paid around $240 for the set, I think. The bit broke at the weld on one side and Dan said he could get it repaired. The company is in Fallbrook so I thought, since I'm very near there everyday, I could expedite the procedure by dropping it off for repair. That was 6 months ago. I have called several times with assurance that the owner Dan would call me with information about when I might get my bit back. he has NEVER called me back! I have called weekly. The last person I spoke to was Kendra. She informed me that the conchos had been lost and that there was no replacement for them, in the foreseeable future, and if I wanted my bit I could have it WITHOUT the conchos. This is UNACCEPTABLE! At least Dan should have the courtesy to call me and give SOME EXPLENATION as to the problem! When I finally did speak with Dan a month ago he was very arrogant and told me he wasn't making any money off me anyway! I have been very patient but now I really annoyed. It's been another month since that call and Dan still has not contacted me with a time I might pick up my bit. I'd like my money back for that bit now. I don't want anything more to do with Mikmar.
Quality: weak welds on the stress points of this bit.
Summary: Customer service is a BIG part of any business. The way I've been ignored is the height of poor business practices!
Usefulness Rating: 3 out of 5.
1 reader(s) voted.
Grand Entry Saddlery 16 inch trainer Training Equipment
Clinton Anders Aussie Tie Clinton Anderson Aussie Tie Ring Training Equipment
billy cook rough out training saddle 9030 Training Equipment
Schneider Saddlery Premier Fits All Surcingle 20091 Training Equipment
KPG Products Radial Side Reins Training Equipment
Schutz Brothers Al Dunning YoYo Headsetter Training Equipment
Atlas Grip Gloves Training Equipment
Kincade Side Reins Training Equipment
Clinton Anderson Knotted Rope Halter Training Equipment
Myler Combination Bit 2 Ring Training Equipment
Equiami Combi Standard-Lunging Aid Plus Riding Aid Training Equipment
Tri-Tronics Vice Breaker H2 Training Equipment
Parelli Parelli NEW Level 3 Training Equipment
Jeffries Longe Caveson Training Equipment
Myler Bit Grade 1 Bit Training Equipment
Clinton Anderson Stiff Halter with extra nose knots and Lead Training Equipment
DoDDa Hind Boots Training Equipment
Mikmar Bit Co. Training Bit Training Equipment
KV Vet Black Dressage Whip Training Equipment
Trafalgar Square Straightening the Crooked Horse Book Training Equipment