Manufacturer: Ranch Horse Outfitters / Paul Custom Saddlery
Model: Ranch Saddle
Category: Roping Saddles
Purchase: I would like to be able to say this company makes a quality saddle but I only saw their saddles in person one time. I was impressed enough to start saving my money. A few years went by and after that I could never get them to return my emails or phone calls and I live in the same town just a few miles from them!!!! At the time I looked at their saddles they were out of my price range.
Likes: After years of trying to get them to return my calls, e-mails, sending snail mail and even driving over to their new location (never could find it!) I can only say they have limited or zero customer service. I ended up buying 3-4 saddles in that time period, all very good, and am still puzzled as to why they would not return my calls.
Dislikes: Non-existent customer service. On their website it says "For friendly, personal and knowledgeable help, call us and either Paul or Saralyn will be glad to assist you." ???? They certainly do not live up to what they are claiming at least for this one could-have-been customer.
Quality: I was impressed with their saddles the one time I did get to see them, but apparently they do not want my business.
Summary: I would really like to know why they never returned my calls. I left several polite messages telling them I was interested in buying one of their saddles (no one ever answers in person). I will be sending one more email and making one more phone call to leave just one more message...that their saddle company customer service was reviewed on Horse Tack Review for millions to read. I wonder if they will call back this time...........Nah!
Author: puzzled in paris texas
Usefulness Rating: 2.5 out of 5.
6 reader(s) voted.
J Stead Ranch Association Saddle Roping Saddles
Victory Saddles VS-WR-8753 Roping Saddles
Riders Choice Saddlery 17" Roping saddle Roping Saddles
Supposedly "Porter Saddle Co." Wade tree Ranch Saddle Roping Saddles
JC MARTIN SADDLE CO RANCH WADE ASSOCIATION Roping Saddles
JC Martin Roping Wade A Fork Saddle Basket Weave J Roping Saddles
Billy Cook 2181 Classic Rancher Roping Saddles
JC Martin 15 1/2" Light Oil Western A-FORK Buckaroo WADE Saddle Roping Saddles
J C Martin Modified Association Roping saddle Roping Saddles
Jim Sands Custom Saddlery Ranch Roper Roping Saddles
J.C. Martin Saddlery Hunter - Wade Tree Roping Saddles
Rider's Choice G.W. Crate Roping Ranch Saddle Roping Saddles
Crates 2282-1 Roping Saddles
Porter Saddles All Roping Saddles
Crates Roping Saddle 188 Roping Saddles
Corriente Association Tree Saddle Roping Saddles
J Stead Custom Wade Saddle Roping Saddles
J.Stead Saddle Co. Custom Wade Saddle Roping Saddles
Corriente CSW 126 Roping Saddles
Porter Saddle of Arizona Slick Seat Wade Roper Roping Saddles