Manufacturer: Hilason (View all products by Hilason Saddlery)
Model: Treeless Endurance or Trail Saddle (View all Treeless Endurance Saddle reviews)
Category: Trail Saddles
Purchase: I bought this saddle from E-bay for $350.00.
Likes: Absolutely nothing. Worst saddle I've ever laid my hands on. Wouldn't even put it on my horse.
Dislikes: Very cheap materials and workmanship. The underside would make a horse sore, and not conform to their back. Stirrup buckles on western fenders huge and would be very uncomfortable. The biggest problem though is I returned the saddle within 3 days of receiving it. They said I could return it, but to include a note with pertinent information so they could issue me a refund which I did. I made sure I sent saddle back with delivery confirmation. After I confirmed they received the saddle back, I contacted them for my refund. They gave me the run around. I contacted Paypal and made a complaint, where Hilason then tried to trick me to cancel the complaint. They claimed it froze their money so they couldn't issue me a refund without me canceling the complaint. After reading Paypal tutorial, that said once the complaint is cancelled it couldn't be escalated to a claim and to not do that until fully satisfied. So I had to make a claim against them that I then won and finally got my refund several weeks later. Very bad dishonest company selling inferior products. Don't buy from them!
Quality: Cheap leather and materials. The top cover wouldn't stay on. Stirrups leathers very cheap. Large cheap stirrup buckles. Unsafe!
Summary: I just want to warn anyone out there considering buy a saddle from Hilason, to beware! They are not professional, ethical, or care about customer satisfaction. I believe they are just interested in selling as many of their cheap saddles as possible and it's all about the money. They won't survive with these tactics for very long.
Author: Tammy Miller
Usefulness Rating: 2.21429 out of 5.
14 reader(s) voted.
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